Weebly account not supported on Weebly app?

[ikonkoko]

I am unable to log into my weebly app. It says it is not supported  

[#2]

Hi there, @ikonkoko 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us here.

I flagged your issue over to some of our Weebly experts and it looks like this is a known application issue for those who have more than one Weebly account. While our engineers work to rectify this error message, they suggest using the mobile browser on your device in lieu of the Weebly application.

We should be able to reach back out to you once this issue is fixed! Let me know if you have any questions. 

[jtors]

Hi, Joe. I want to take down a site created on weebly (briellepubliclibrary.org) but login is directed to Square and I can't log in to weebly. How can I delete this site without being able to log in? 

Thank you. 

Janet 

[BernadetteA]

Hi Janet. I'm sorry for any confusion. It sounds like you may have a different email address for the Weebly site.

You may still see Square branding on the Weebly login page, but you should be able to access the original account if you use the correct email address. 

You can use this account recovery form if you cannot recall the original email address you used. 

[Photog]

Hi Joe, I do not have more than one account and my weebly app just started giving me this error.

[sgamache]

I have been getting a similar error message since Square merged with Weebly. I made sure my second site that was set up initially before the merger was deleted and nothing helped.

Whenever I try to log into the Weebly App I get the message that says 'Mobile not supported. Sorry, Square Online doesn't work on mobile just yet. Please log in on the web for now.' 

[knieuwoudt]

Joe

I’m having this issue also. I’ve also noticed the weebly app is running very slow. 
freshsoapcompany.com

[candycollection]

Has this issue been fixed? I am still not able to log into weebly with my square credentials. 

[JJ_]

Hey there @candycollection.

Since your account has more than one Site the Weebly app will not be able to support your account. Sorry for this inconvenience. 

[candycollection]

I only have one site.

[JJ_]

If that is the case please get in touch with our Square Online Support team for them to address this inconvenience. They can take a look at your account with you to help shine a light here, as they can look at your account alongside you to pinpoint what's going on here. Please reach out by phone or email when you have a moment by logging into your Square account and heading here.

[Findthelady]

I have to w same issue and only one online account . Please fix 

[RobynR]

Hi  @Findthelady- sorry to see trouble has brought you to the Seller Community! 

Some of this does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you.
The fastest way to resolve complicated Square Online questions is by reaching out to our team directly. The best way to reach out is by phone because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please call 1-855-700-6000 Monday- Friday, 6 am- 6 pm PST.

Please let me know if there is anything else that I can help you with! 

[Anomie]

Welp heads up to who ever is having this issue. If you are use to making items in the Square app and having them imported to your Weebly or Square online (same thing) it’s not working. So all your items will need to be done on the web browser. Found this out the hard way after 4 days of work. Hopefully they get this fixed soon.

[Wesmorgan]

Hi!

I am having the same issue. I have a Weebly account but when I try to log into the app it says my account is not supported. My account email is wesmorganphotography@gmail.com

please help!:)

[Summer2024]

Hi, @Wesmorgan! 

It looks like you only have websites that use the Square Online editor which is probably why the app is not working. Was it working for you previously?

[Wesmorgan]

I’m not sure. Is there a square online app I can use? I keep having clients message me through Weebly which is strange. 

[Tbeauty]

How long until it’s fixed? 

[TiffanyNR]

Experiencing the same issue! When will this be fixed?

[ashc]

Hey @TiffanyNR,

We don't have a timeline to give on if/when this would be fixed at this time.

We'll update the thread if we do get a timeframe or update on this from Weebly.

[ndb_bakery]

Experiencing the same issue. The desktop version is not friendly on a mobile device to allow you to edit your site. Do better Square. Or, at least be transparent if you are phasing out Weebly sites….😞

[Goddessgarden14]

Also having the same issue 

[brianaspbrolls]

I am having the same issue. Has it been fixed? I only have one account.