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Unanswered Questions

I have a relatively new contactless chip reader. I'e used it successully a couple times. Now it won't connect. It keeps failing. It' fully charged, ive rebooted...

Level 3
Posted 01-06-2018 in Troubleshooting
0 Replies

I have canceled a recurring invoice series and for some reason, it is still sending an old client invoices even though we aren't working together anymore. I hav...

Level 1
Posted 01-04-2018 in Troubleshooting
0 Replies

Do I need a new reader/swipe Square to handle AmExp if manually put in numbers. My old one works but cannot do this? Do I need a new swipe Square and should I a...

Level 3
Posted 12-27-2017 in Troubleshooting
0 Replies

As you know theSqPaymentForm is the only way of getting a nonce, so if it doesn't work, ou're stuck. As you guess, it doesn't work for me because I'm writing dy...

Level 1
Posted 12-21-2017 in Troubleshooting
0 Replies

Forgive me if this covered in another thread. I succesfully completed ( I thought) a manually-entered transaction a few minutes ago. A brief Square error messag...

Level 3
Posted 12-08-2017 in Troubleshooting
0 Replies

I am getting this error on safari 10.1.2 from the payment form.jst.getEntriesByType is not a function. (In 't.getEntriesByType("resource")', 't.getEntriesByType...

Level 3
Posted 12-08-2017 in Troubleshooting
0 Replies

I have an app using the v1 API that was working until today. Now the API calls are receiving an http 401 unauthorized. I've updated my personal token and verifi...

fil
Level 3
Posted 12-06-2017 in Troubleshooting
0 Replies

I am unable to change my theme at all. If I select anything different, I can't upload a new hero image for the top of the page, and it doesn't appear to be requ...

Level 3
Posted 12-06-2017 in Troubleshooting
0 Replies

I click "point of sale" icon on my iPhone and it appears and disappears.. How can I fix it?

Level 3
Posted 12-05-2017 in Troubleshooting
0 Replies

I can't seem to get my contactless reader device to pair up with Samsung tablet using wifi only and it use to...does any one know what may be the issue

Level 3
Posted 12-05-2017 in Troubleshooting
0 Replies

Automatic generating receipt not going through to the customers we did reinstall the App and logged in again still have troubles, please help thanks!!!

Level 1
Posted 12-05-2017 in Troubleshooting
0 Replies

We did update on pod square register and now it will card swipe reader does not work

Level 3
Posted 12-05-2017 in Troubleshooting
0 Replies

I have a bunch of unpaid and a couple "failed" invoices in my invoice list that I'd like to delete, but see no clear way to do so. It seems like more than a few...

Level 3
Posted 12-05-2017 in Troubleshooting
0 Replies

Hi, My name is Nami i am owner of new restaurant in Michigan, i don’t have home address right now, how can i do to verify my personal identicifation can i use ...

Level 3
Posted 12-04-2017 in Troubleshooting
0 Replies

Online signup form will not accpet my FEIN

Level 1
Posted 12-04-2017 in Troubleshooting
0 Replies

My client is showing two pending payments from the invoice I sent her but I'm still showing an unpaid invoice. I don't see a declined notification in the invoic...

Level 1
Posted 12-04-2017 in Troubleshooting
0 Replies

I live in AZ and we do not observe daylight savings time. Every time daylight savings starts or ends it wreaks havoc with my schedule. Client's reminders are te...

Level 1
Posted 12-02-2017 in Troubleshooting
0 Replies

The new merge of appointments and point of sale is a huge cluster. If I’m on a phone call using the headphone jack I get a blasting noise in my ear and can’t bo...

Level 1
Posted 12-01-2017 in Troubleshooting
0 Replies

I am trying to set up a Facebook campaign. During the process, I get to the part where it says to edit the Facebook link ( to put mine in) I can't get it to edi...

Level 3
Posted 12-01-2017 in Troubleshooting
0 Replies

Customer paid her invoice and got a text confirmation from her credit card company. Her payment is not showing up on my end in Square! Help!

Level 1
Posted 11-29-2017 in Troubleshooting
0 Replies