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Unanswered Questions

We increased our prices on our website. How do I imported the price increase in Square?

Level 3
Posted 11-22-2017 in Troubleshooting
0 Replies

SCENARIO: A party of sevencome into my small bar after dinner out. Four are regulars. Two are occasional visitors. One is new. I approach the table and ask: "To...

Level 1
Posted 11-21-2017 in Troubleshooting
0 Replies

I signed up to square and created an account instead of signing in to an existing account and now I have money that is sitting there and not going to the right ...

Level 1
Posted 11-20-2017 in Troubleshooting
0 Replies

I am trying to install Square into Open Cart using the built in FTP installer. The configuration for my FTP is correct. When I upload the Zip file to the store,...

Level 1
Posted 11-16-2017 in Troubleshooting
0 Replies

We are a retail store using the POS app. During every transaction it automatically prints 2 order tickets and I don’t need them. I just need one customer receip...

Level 1
Posted 11-16-2017 in Troubleshooting
0 Replies

Hello! I've set up an Online store linked to the square account. In October, one customer successfully placed an order online. When it happened, the transactio...

Level 3
Posted 11-02-2017 in Troubleshooting
0 Replies

My account asked to update and when I update with my card it tells me network error is been doing this for couple of days

Level 1
Posted 10-31-2017 in Troubleshooting
0 Replies

I am trying to create a purchase order using Square for Retail and am running into a couple ofproblems. #1: I select the vendor I want to write the purchase or...

Beta Member
Posted 09-29-2017 in Square for Retail
0 Replies

Can't close out shipping order when done.

Level 1
Posted 09-17-2017 in Troubleshooting
0 Replies

I have a customer that paid an invoice that I sent her. When I type in the invoice number, it comes up with nothing. When I go to her customer name, it shows th...

Level 1
Posted 09-15-2017 in Troubleshooting
0 Replies

Hello, I am having some issues with my Square sales importing into Quickbooks. I keep gettin the following error: "Could not create the invoice in QuickBooks ...

Level 3
Posted 08-29-2017 in Troubleshooting
0 Replies

I was using the square successfully yesterday until it stopped allowing me to enter the amount of charge. There was no problem with the reader device – accepted...

Level 1
Posted 08-13-2017 in Troubleshooting
0 Replies

The status on my contactless chip reader says unavailable and I'm unable to process payments. I think it started when my phone did an update to Square. How can ...

Level 1
Posted 08-12-2017 in Troubleshooting
0 Replies

So we recently upgraded from the POS app to retail for the new features like the inventory tracking. Is there a way to get a total inventory valuation? I have a...

Level 3
Posted 08-12-2017 in Square for Retail
0 Replies

When I first got the account set up I didn't have any hardware and just keyed in card information into the app installed on my wife's phone. Now that I got the ...

Level 1
Posted 08-11-2017 in Troubleshooting
0 Replies

I am trying to enter a manual payment as customer provided cc number over the phone. The field for the cc number is provided but not the cv, expiration date or ...

Level 3
Posted 08-11-2017 in Troubleshooting
0 Replies

I'm a smoothies catering business. I want to setup an online form on my website that lets customers select items, date, time, etc. and order. Is there a way to ...

Level 3
Posted 08-10-2017 in Square for Restaurants
0 Replies

Employee added. Activated. Timecards done. Her time doesn't show up for the last two weeks. This is the second pay cycle since beginning square payroll and the ...

Level 1
Posted 08-01-2017 in Square for Retail
0 Replies

Re: Payroll. It appears employee must be direct deposit for them to access payroll stub info?

Level 3
Posted 07-27-2017 in Troubleshooting
0 Replies

I am returning My equipment through the warranty and in the email it says to return everything including cords. I lost the charging cord. How will this affect m...

Level 1
Posted 07-27-2017 in Troubleshooting
0 Replies