Square Appointments: I can't add the 'Book' button to my Instragram business account

[Vanessal123]

Hi I tried every possible way to make the book button on my Instagram business account and I can’t. 

[_Violet · Accepted solution]

Hi again, @MtLaurel 👋 This should be under "Appointments for Square", as shown in the screenshot below

[Joe]

Hi there, @Lthompson 👋 Thanks for reaching out to us here on the Seller Community! We are happy to have you join us.

So sorry to hear about the trouble integrating your booking feature with Instagram. We are here to help! I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding troubleshooting Instagram booking. Take a look at this Best Answer from Justin and the surrounding troubleshooting - it should get you where you need to be. 

If you exhaust these troubleshooting steps and are still experiencing issues, please let us know! I want to make sure this gets solved for you.

[EVstylist]

Figured out how to get the book button again. However, I used to be able to add a swipe up to book from stories, but it’s gone. How can I get that back??

[markzip]

As of June 19th 2020, this is a known issue.

Using the Instagram app (and **not** the website), you try to add a Square Appointments call to action button to Instagram business account. At the end of the process you get an error:

"Can't Connect to Appointments for Square"

Telephone support told me that they are working on it and hope for a solution by the end of the month. Likely an issue on the Instagram end. Will require app update.

[SoggyPaws]

Hello,

While we were shut down due to COVID-19 we added the "purchase a gift card" banner to the booking site and Instagram.  Now that we have re-opened, I need to know how to remove that banner and re-link square bookings back to our Instagram. I've already disabled the gift card feature, but that didn't seem to do the trick and when I tried to re-link the book button on Instagram it only gives me an option to add gift cards. Please help!

Thanks!

[JustinC]

Not sure what you mean by a gift card banner on your booking site. Can you send a screenshot of what you see?

As for linking Instagram to Appointments, our Product Team is in communication with IG concerning a recent bug that's causing issues with integrating. A fix will require an app update, so stay on the look out on for an update on this thread I moved you to. 

@SoggyPaws

[Bbbrows]

Help?

[Dragonqueen]

My button just went missing today and I can’t figure it out. 
I tried re-adding and it sent me to my log in, I followed all the steps and it still isn’t coming up on my page. 

[Vishuynh]

I’m currently having issues with my “book” link for my Instagram. 

I use it for business as a barber and have always been able to use the book button and “swipe up” feature with it being linked to square. 

Yes I have My Instagram set to business and yes I activated it on my appointment square app to allow online booking. 

Is there anyone else experiencing this issue all of a sudden? It randomly disappeared a couple of days ago. 

I’m currently having to attach a link to my bio for “website” currently but that doesn’t fix the professional appeal and also now I cannot Use the swipe up feature I have been using for such a long time.

[nika]

Hi @Vishuynh- We're having some trouble with the book button right now. I moved your post here so that you can be updated on any info that we're able to share in regards to this being resolved.

Thanks for your patience!

[EVstylist]

Did you figure it out?? Really missing the ability to swipe up!!

[Mobileautoshine]

No resolution yet. Recent response I got from Square Appointments Support

"Some sellers are still experiencing errors when trying to connect Instagram on IOS to Square Appointments. Our team has continued to report the issues to Instagram to help expedite a resolution on their end. Sorry this is not fixed yet. Make sure you have the most up to date version of the Instagram app for any improvements made by Instagram when they release the fix for it."

[stephanietorres]

On my Instagram page I can see the “book now” option for clients, but they DM me saying they do not see the option on their end. I don’t change anything so I don’t get why it appears on some people page and on others it doesnt.Why does this keep happening, how can I fix it? 

[nika]

Sorry for the trouble @stephanietorres. We're having some difficulty with the book now button as you can see here. As soon as we have some more info, we'll update everyone on this thread.

[foreverbeauty]

I have just created a square booking website and i am unable to add the “book”

button to my Instagram page

i have a business page and the website is turned on

is this a known issue? Very frustrating.

[ashc]

Hey @foreverbeauty,

I know Instagram was experiencing issues with the book button but it should now be resolved.

Have you followed the instructions all the way through to add it? If so- I'd recommend contacting our direct CS team and requesting an appointments specialist to take a closer look with you. 

[Mobileautoshine]

I have an Instagram business account and my Square online booking is available, yet I am unable to add the Booking button in my business Instagram account.  Getting the error "Profile not eligible: your profile can't use this feature because it requires a new Facebook Business Manager account."  P.S. I also have the Facebook Business Manager account enabled and linked with my Instagram business account.  Please help!

[ashc]

Hey @Mobileautoshine,

I'd recommend reaching out to Instagram on this one since the error is coming from their side.

You can try and reach out to our Appointments team as well so they can best direct you but we won't be able to assist with that here on the Community.

[KaseyRhoads]

I am trying to add a booking button to my Instagram business account. Every time I try to follow that steps listed, (go to profile, click on edit profile, click business contact info, click add button, click square appointments) it comes up with an error saying my account can’t use that feature because I need a new Facebook business manager account. I already have a fb business manager account and it is already linked to my Instagram. There’s nothing else I can do from instagram, Facebook business manager, OR square appointments to fix this. HELP.

[KaseyRhoads]

[Joe]

Hi there, @KseyRhoads - thanks for reaching out to us here on the Seller Community! Happy to have you join us here.

So sorry to see your trouble integrating Square Appointments with Instagram - this is very strange, indeed. I did some quick digging on our side on whether or not there had been previous reports of this issue. I was able to find this separate thread of Sellers who also experienced this issue. This Best Answer from Ashley suggests that Sellers were able to rectify this one by reaching out to Instagram directly to insure that Facebook Business Manager integration is acting correctly. 

I've gone ahead and merged your post into this existing thread of Sellers who were also looking for information regarding this issue. Please keep us updated on your progress - we want to make sure this gets solved for you! 

[sevn]

I am trying to add a Book button to my Instagram page but have been unsuccessful. Previously, I was able to get to the step where they were Connecting but then the page would close seconds later. Now, there is not even an “Add an Action Button” while editing my contact info. I am not the only person I know this has happened to and we are all very lost.