Discount Codes to be used when booking an appointment online

[JuniperRising]

I'd like to offer a special for clients for booking online, but there is no option for them to enter in a discount code when booking their appointment. This would be an essential asset to business marketing, promotions and bookings. It's important to have pre-paid booking options, but if i want to offer a discount, there doesn't seem to be any way to do this

[#2]

Yes, We do need that. 

[#3]

Talking with a rep yesterday I learned that the services (which I use for my healthcare practice linked to my online appointments via desktop), does not have the option for coupons, gift cards, or payment options like Afterpay.

I was trying so hard to figure it out because I could see the coupon I generated for "items" and on the square app (for manually entered appointments).

Please work on including these much needed features!! thank you. 

Case: 72437319

mahdiyahasiya

[#4]

WOW, finding this thread really opened my eyes on how LONG this feature has been requested and Square done nothing... more than 4 years... 

Not only discount coupons are essential for appointments but also there is no option for gift cards which are also sold by Square Online... but can't be used on Appointments? Doesn't make any sense right?

We sell skateboarding lessons, and a lot of people want to give them as gift cards for Christmas and Birthday, but they can't use the option to book online like everyone else, they need to call us and we have to block the slot with no payment, hoping they will show up to be able to charge the gift card or apply a discount in person when they arrive. 

I am tired of waiting for this to change... the recent new updates in Square have been so useless, at least for my business, and this essential feature still missing... I feel like the only solution is to look into moving to another software... 

[#5]

Hi @janiced 👋 

While it is possible to apply a discount to a service when charging a client in-person for a service using the Square Point of Sale app, it's currently not possible for your clients to use a discount or coupon code when booking an appointment using your Appointments booking site - this is being tracked as a feature request at this time.

[#6]

Currently there isn't a way for your customers to use coupons or promo codes for Appointments booked from your online Appointments booking site. We're tracking this feature request! 

In the meantime if you use Square Marketing to send customers coupons you can apply those coupons at checkout from Appointments app. (And you can create a discount and apply that at checkout when your client arrives for their appointment.)

[ashc]

@botticelli There would be nothing wrong with that! Refunds/partial refunds are totally your discretion. 

[StylebyIlana]

Hi @Valentina, Square has been tracking this feature for almost three years and it was shortly after the first post that Square acknowledged the value of the coupon incentive for pre-payments when using square appointments. Can we have an update on when (or if) we in the services community can expect this feature?

[Valentina]

Hi @StylebyIlana - while we do not have a timeline to share for this feature, we do have some great examples in this thread to share with the Appointments team. Every example of how a feature could potentially be used is super helpful in making a case for building a feature out.

If you have a moment to share with us how this would benefit your business, we'd love to hear from you. If you can let us know at least one way you would be using this feature, each example helps make a strong case!

[EmpowerME]

Similarly to others, I knew that there was an option to set up a discount code but didn't realize it wouldn't include pre-payments when scheduling with the Appointments booking site. This is such an important feature and is a huge oversight since offering promo code discounts is such a vital marketing approach. Please, please, make this a priority when considering future additions and let us know when it becomes available.

[AlignTherapy]

This is a follow-up to a comment I left here a few months ago after I signed up for Square Marketing and noticed the issue with discount codes not being usable unless the clients pay in my office.  Most of my clients schedule online and pre-pay for their appointments. I've since had several clients mention they received a birthday or other discount code but couldn't use it. 

I've already been advised one solution would be to switch to Square's online scheduler, but I do not intend to do that as I'm all set up on my website, etc., and very happy with Acuity. (It sounds like the promo code issue is a problem even for people using Square Appointments anyway.) If I can't integrate these promotions with my online scheduler -- or at least create my own codes to be used in the emails -- I will have to terminate my monthly subscription to Square Marketing as it's one of the most important features that needs to work in order to be worth the price -- and for my clients, worth opening the emails and furnishing their birthdays, etc.

[AWellnessWithin]

Is there an update to when promo/discount codes will be able to be used with square appointments. 95% of my clients schedule online and pre-pay for their appointments  and can not use promo codes.  This is such a big marketing tool that we are missing out on.  PLEASE FIX THIS!!!  It's been over 3 years since I first asked for this!!!!

[isabelle]

Hey @AWellnessWithin-

Thanks for posting in the Seller Community about this feature request. 

I can see how promo codes would be useful when clients/customers are booking an appointment and paying ahead of time. I know we're working on this feature, howeverr I do not have a release date to share.

Just to confirm, are the promo codes something you're imagining to be entered on your Square Appointments booking site? Let me know, because the more insight and detail we have from our sellers, the more our Product Teams have to work with. 

[AWellnessWithin]

Yes @isabelle when my clients book on my square appointments site they pre pay for their appointment.  I would like to create promo codes for a sale or send out happy birthday e-mails with a promo code for a discount for them to use.  Also I can't sell gift cards as there is no option to enter a gift card as payment in square appointments.  

[isabelle]

@AWellnessWithin-

I understand how frustrating these limitations are. We will post an update in this thread when we have one regarding this feature request. Thank you so much for taking the time to elaborate on what you'd like to see from this feature. 

[AlignTherapy]

@isabelle I would like to be able to create my own promo codes or use the given promo codes with my Acuity online scheduler. My clients have expressed frustration about not being able to use their codes when prepaying/booking online, which is how almost all of my customers do business with me. This is one of the most important features that is sorely lacking, and it seriously limits the usefulness of Square Marketing for my business. I've been requesting and waiting for this feature for awhile. I need to end my Marketing subscription and renew when/if this feature becomes available. Please let me know if something changes.