Discount Codes to be used when booking an appointment online

[JuniperRising]

I'd like to offer a special for clients for booking online, but there is no option for them to enter in a discount code when booking their appointment. This would be an essential asset to business marketing, promotions and bookings. It's important to have pre-paid booking options, but if i want to offer a discount, there doesn't seem to be any way to do this

[#2]

Yes, We do need that. 

[#3]

Talking with a rep yesterday I learned that the services (which I use for my healthcare practice linked to my online appointments via desktop), does not have the option for coupons, gift cards, or payment options like Afterpay.

I was trying so hard to figure it out because I could see the coupon I generated for "items" and on the square app (for manually entered appointments).

Please work on including these much needed features!! thank you. 

Case: 72437319

mahdiyahasiya

[#4]

WOW, finding this thread really opened my eyes on how LONG this feature has been requested and Square done nothing... more than 4 years... 

Not only discount coupons are essential for appointments but also there is no option for gift cards which are also sold by Square Online... but can't be used on Appointments? Doesn't make any sense right?

We sell skateboarding lessons, and a lot of people want to give them as gift cards for Christmas and Birthday, but they can't use the option to book online like everyone else, they need to call us and we have to block the slot with no payment, hoping they will show up to be able to charge the gift card or apply a discount in person when they arrive. 

I am tired of waiting for this to change... the recent new updates in Square have been so useless, at least for my business, and this essential feature still missing... I feel like the only solution is to look into moving to another software... 

[#5]

Hi @janiced 👋 

While it is possible to apply a discount to a service when charging a client in-person for a service using the Square Point of Sale app, it's currently not possible for your clients to use a discount or coupon code when booking an appointment using your Appointments booking site - this is being tracked as a feature request at this time.

[#6]

Currently there isn't a way for your customers to use coupons or promo codes for Appointments booked from your online Appointments booking site. We're tracking this feature request! 

In the meantime if you use Square Marketing to send customers coupons you can apply those coupons at checkout from Appointments app. (And you can create a discount and apply that at checkout when your client arrives for their appointment.)

[BHAUS]

Requests for this feature have returned to 2017; nothing is being done. 

[LashSanctuary]

This needs to be added ASAP - Unbelievable that we're entering 4 years of this feature request

[EugeneVenger]

Please do this.

We are well into 2024, and this issue remains unresolved.

As others have mentioned, it is a must.

When is the launch planned? Also, is there a way to receive notifications?

[hozho]

So.....it's been quite some time. Any progress on this feature request for allowing promo codes when booking appointments?

[FLXBestWineTour]

You all suppose the people at Square are having a good laugh about this? I could have gotten a degree in coding and created an entire new platform in the time it is taking them to add this one simple little feature.

[studio808]

This is a joke. This is the last year I’ll be with square if there aren’t substantial updates including customer request features which are vital for us.

does anyone know of a better platform that offers these features with an appointment booking system ?

[Davis_Detailing]

Any updates on getting this in development? This is a huge limitation for us especially when trying to market our services and offer discounts but not having any solid way for the customer to see that they're getting those savings until after paying in person 

[senso]

I can't believe there's no progress with this feature request. Does SquareUp understand how important it is to be able to offer discounts and promo codes on services booked online?! This system becomes pointless for salons and other service-based businesses if it's missing such simple and basic selling tools. We are paying a lot for the system, please allocate some budget to create this feature...

[JC1111]

This is 2024 and im having the same issue, so why would the system allow you to attach an appointment category if it doesnt support this feature. I have spent time creating a social media and email campaign. So i wanted to do a test purchase to make sure it works. I see nowhere to enter coupon on coupon at checkout. If there is no way to do this and square is aware of the issue why is it still allowing a coupon for appointment categories to be made 3 years later. If i would have rolled out this campaign i have already wasted time i would also have wasted money and my company would look unprofessional with have no way to fix this issue except to explain to everyone that it doesnt work and that is not including customers who did not reach out and trust lost? Also why would it not be allowed for appointments. How am i suppose to market to customers as a service provider?? And what other known issues does square know about that i dont? I will have a hard time trusting this site in the future if this is the case. Im i not seeing something or is this still an issue?

[RobynR]

Hey @JC1111,

This request has been previously submitted by another seller.

We appreciate you sharing your business use case and why it would be valuable for you. I have merged your submission with the other request.