(Resolved 12/18/23) COST OF GOODS REPORT STOPPED WORKING AFTER 12/14/23

[MountainHouse]

The title of this thread has been edited by a Square Moderator from the original: "COST OF GOODS REPORT STOPPED WORKING AFTER 12/14/23"

On square dashboard COGS reports have stopped working as of 12/14/23. 12/15 & 12/16 show profit at 100% and cost of goods a ZERO. Please report to engineers. @_Violet 

[_Violet · Accepted solution]

Hi all, I'm back with another update!

Our Engineers have successfully implemented the backfill to restore missing data from these reports. You will now see up-to-date information when generating COGS reports.

Please let me know if you are experiencing any further issues. Thanks for your patience while our team worked this one out 🙏

@MountainHouse @ThreeBarsFeed @squirrelandnut

[MayaP · Accepted solution]

Hello @Threelittlebird- I see this is your first post in the Seller Community, so I'd like to officially welcome you! 🎉👏

Oh no, I am sorry you are having issues with your COG report. To get a better idea of why this happening our team will need to take a look at your account. I recommend contacting our team, so we can take a deeper dive into this. You can reach support at

1-855-700-6000, squ.re/contactsqsupport. I hope this helps! 

[TwinkleToes]

@MountainHouse, @_Violet 

Just confirming that I have the same issue and it's not something specific to @MountainHouse. The profit margin of 100% is also being incorrectly displayed on the dashboard home screen when selecting one of those dates or a date range that includes those dates.

I did verify that Square is identifying the correct unit cost for the sales by looking at individual transactions on the Inventory Management History report. For me, the report is used to identify summary financial transaction for QuickBooks that will debit the Cost of Goods Sold and credit the Inventory asset, so it needs to be addressed ASAP. I'm not sure how the data is stored internally, but the fix must be retroactive to allow looking back over different date ranges. If it's just an issue in how the unit cost is being determined for the report and the underlying data is correct then we should be good. If the data for these is maintained separately from where the Inventory Management History report is sourced, then the underlying data must be corrected so we can count on accurate reporting. As an example, there may be customers that don't know there's an issue because they are always using a date range and have no idea that some of the dates are not included in the calculated and aggregate values.

Regards,

Patti

[MountainHouse]

Thanks for confirming its not just me! 🙂

[TheRealChipA]

Hey @ThreeBarsFeed.  You’re not alone.  Here’s a link to another thread posted yesterday by @MountainHouse (and verified by @TwinkleToes) with that same problem.  It looks like there was a bug introduced on 12/14.  Since an admin was tagged on that other post (@_Violet) I’ll just note that these two threads should be merged so that everyone affected is notified when a fix happens.

Good luck.

[ThreeBarsFeed]

When we run our Cost of Goods Sold report, none of our costs are coming in so it's reporting that our profit margin is 99%.   We noticed this on Thursday (12/14) thought it was a 1 day glitch but since then every day the reporting is incorrect.  Is anyone else having this issue or does anyone know what may be causing it and how to rectify it?   We've used this report for 2+ years to monitor daily margin and catch errors.   On other threads it says costs aren't entered or tracking isn't on...which is not the case for us - we've been using the report and one day the costs are just gone from the report - but when we look at the individual items they all have costs and tracking is on.

[MountainHouse]

Same issue here! Does admin not work weekends???

[TheRealChipA]

There are one or two admins each weekend day, from what I’ve seen.  But like most help desks, Square’s support team is not a full boat on weekends, especially engineers and other highly paid employees.  I guess they could be fully staffed every day, but trust me we’d be paying a lot more than we do already.  Even colleagues I know who use competitors (Clover, etc) complain about lightly staffed weekend support teams.  You and I both tagged an admin.  I’m sure that someone will get to one of these threads soon enough.

I’m tagging what I can and even sending some back-channel messages for the really critical stuff.

[_Violet]

Hi all @MountainHouse @TwinkleToes @TheRealChipA @ThreeBarsFeed

Thank you for your patience here. I am personally out of office on Fridays and Saturdays, but my teammates will receive your posts and respond when I am not online.

As for this issue with the CoG Report, I'm sorry to hear that you're having trouble with this. I haven't found any reports outside this thread. We'll need you to connect with our Support Team so they can gather the information required to create a support ticket, as we cannot access your Square account information here in the Seller Community. They will likely need some examples from your reports as well. Then, our engineers can investigate this further.

If you haven't already, please reach out to Support directly by logging into your Square account and heading here.

[TwinkleToes]

Hey everyone, @MountainHouse @squirrelandnut @_Violet @TheRealChipA @ThreeBarsFeed 

I haven't received any official communication, but I just took a look and the COGS report is now showing the correct costs again. So looks like they've "fixed the glitch".

Have a good one everybody.

Regards,

Patti

[_Violet]

Hey there, @TwinkleToes - Thanks for the update! That's definitely some good news 🙏

Our engineers are aware of this issue and have been working on a fix today. I have shared this feedback with them as well.

I will let you all know once they have confirmed that this issue has been resolved cc: @MountainHouse @ThreeBarsFeed @squirrelandnut

[_Violet · Accepted solution]

Hi all, I'm back with another update!

Our Engineers have successfully implemented the backfill to restore missing data from these reports. You will now see up-to-date information when generating COGS reports.

Please let me know if you are experiencing any further issues. Thanks for your patience while our team worked this one out 🙏

@MountainHouse @ThreeBarsFeed @squirrelandnut

[Beetlebugartco]

I am still experiencing this issue!

[JJ_]

Since our engineers have reported this as resolved. I will go ahead and advise you to reach out to our support team, so they can get this escalated for you.

[Beetlebugartco]

I have and it's been no help. They said everything is reporting correctly despite me sending screenshots showing that it is not. So I'm unsure of what to do at this point.

[Westbo]

Did you get this resolved?

[GFGuitar]

We are still having trouble with certain items not having the COGS reflected in reports.

[MayaP]

Hey there @GFGuitar, Welcome to The Seller Community! We are happy to have you! 😀🎉👋

You entered in unit cost for these items, and It's still not reflecting correctly in the COGS report? Since we cannot access your account information here in community I suggest you reach out to support, so our team can investigate this further.

[GFGuitar]

Thank you very much! That is the issue we are having. I will reach out to support.

[Westbo]

How do I get this applied to my COGS?

[RobynR]

Hey @Westbo,

We are glad to have you in the Community.

Please also check out this Best Answer from Maya P above.

If that doesn't apply, can you provide more details on what you are looking to get applied to your COGS?

[Westbo]

I am having the same issues.