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Owner name change

Owner name change

My last name changed in 2015, but why can I not change it in my account? 

1 Verified Answer
Verified Answer

Re: Owner name change - Status changed to: Not currently planned

Hi @hairbydani - Thanks for reaching out to us here on the Square Seller Community👋

 

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this topic as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. 

 

At this time, the ability to edit the Owner's name listed on a Square account is a feature request. To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. 

 

In the meantime, keep an eye out for any updates in our Seller Community.

96 Comments

We want to change the owner name, too.  This account is almost 10 years old. The person who set it up has not been an employee since 2015.  Creating a new account is not considered an option.  Not sure why everything else can be changed except for that. 

We have same problem with square and all the answers were same and unacceptable.

This is our main request from business owners, which has gone unanswered and all the answers are useless. I feel that we are all asking for a government in the Third World, not a big company in this country that does not make any effort for the simplest request of its customers and does not care about their business and the problems that have arisen for them. . A few years is not enough time to solve this problem. Please do not reply again, which is nothing but disrespect To customer requests.

Hi

 

We are a small inc body and the office bearers change almost every year, how do we change the details in Square everytime the treasurer retires?

Super Seller

Hi @Banksia1 

What information are you looking to change?  You can change most information from the Accounts & Settings tab in Square.

Hi @Minion 

 

I can see that we can change the authorised users, but for the office bearers for incorporated associations, these members are volunteers and change every year.  So even though the account is set up with the current members details, I might need to change them next year.  Such as Chairperson, treasurer etc

There really has got to be a logical workaround on this.  After a contentious divorce the last thing I want is to be stuck with name that reminds me daily.  It doesn't match banking, taxes, LLC docs, employee filings....anything.  C'mon Square, we know you can figure this out.  

This seems...wrong. Our organization's executive secretary died last summer. As President, I had the password, so accessing the account hasn't been a problem, and changing the bank shouldn't be hard, either. But why should we keep getting email addressed to a dead man?

 

The account is in the name of our organization, which is incorporated, registered with the State of Maryland, files a 990 IRS form annually, and so on. We're not "John Doe," we're the Xxxxx Society.

 

We presently only use Square at hobby shows occasionally, but I was about to recommend we explore using it on our website and in our office operations. Now, I'm not so sure.

On behalf of the American First Day Cover Society, I would like to add my voice to advocating a way to change the "owner name" on an account. Ours is presently "owned" by our former executive secretary, who died last summer from the coronavirus. We have changed all the important information, like email address and physical addresses, and will soon be changing the bank account. However, it is off-putting to get email addressed to someone who died. The AFDCS is registered with the IRS as a 501(c)(3) not-for-profit, incorporated, registered with the State of Maryland and so on. We shouldn't be tied to a single non-changeable owner. (BTW, we are a stamp collecting organization, if anyone was wondering.)

This is silly.  I'm also trying to change the owner's name.  The bank account and back account owner are correct and so is the business name, but I can't change the owner's name - this should be a simple fix.

This seems unfair. I got married and my legal name changed. There is no way to make this change without rebuilding everything? I have a readers and about 8 years of customer records. I still have to make a new account? If yes, then you are forcing female business owners to add an unnecessary layer of complexity to the huge process of taking on someone else's name.